Legal contracts
Terms & conditions, service schedules, and legal documents for Vocus customers.
If you are an existing Vocus customer, you can find the legal documentation related to our services below. If you are unsure which documents apply to your services, please contact us for support.
Current terms and conditions
Direct customers – if you are buying our services for your own use.
Small Business
At the time of buying services from us, if you employ less than 100 people or have annual turnover of less than $10 million, these terms apply to you:
- Standard Terms and Conditions (Effective from 9/11/2023)
Enterprise
At the time of buying services from us, if you employ 100 or more people or have annual turnover of $10 million or more, these terms apply to you:
- Standard Terms and Conditions (Effective from 9/11/2023)
- Resupply Terms Schedule (Effective from 28/06/2021)
- Service (Product) Specific Schedules
Wholesalers – if you are wholesaling or reselling our services (or incorporating our services into your own network) to service your customers.
- Standard Terms and Conditions (Effective from 9/11/2023)
- Service (Product) Specific Schedules
Channel partners – if you are referring customers to us.
- Channel Partner Terms and Conditions (Effective from 06/06/2023)
Suppliers – if you are supplying goods and services to us.
- Supplier Agreement for Goods and Services (Effective from 20/10/2022)
Service (Product) Specific Schedules (Direct and Wholesale Customers)
Vocus
- Access Service Schedule (Effective from 11/06/2024)
- Vocus Service Level Agreement (Effective from 21/06/2023)
Connectivity
- Agile Networking (Managed SD WAN) Service schedule (Effective from 05/05/2021)
- Dark Fibre Service Schedule (Effective from 12/09/2024)
- Ethernet Service Schedule (Effective from 12/09/2024)
- Fibre Access Service and Construction Service Schedule (Effective from 9/11/2023)
- GoldNet Microwave Service Schedule (Effective from 30/11/2022)
- Internet and IP Transit Service Schedule (Effective from 12/09/2024)
- IP WAN Service Schedule (Effective from 21/11/2024)
- NBN Access Service Schedule (Effective from 02/05/2019)
- NBN Connect Service Schedule (Effective from 12/09/2024)
- Private Wireless Networks Service Schedule (Effective from 21/10/2024)
- PSTN and ISDN Schedule of Fees and Charges (Effective from 01/11/2018)
- SD WAN Service Schedule (Effective from 19/11/2018)
- Wavelength Service Schedule (Effective from 4/11/2022)
Collaboration
- Carrier Voice Connect Service Schedule (Effective from 15/03/2018)
- SIP Voice Connect Service Schedule (Effective from 29/10/2020)
- Unified Communications Service Schedule – Australia Direct only (Effective from 12/09/2024)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 23/11/2022)
- Unified Communications Service Schedule – New Zealand numbers (Resellers only) (Effective from 26/04/2016)
- Vocus Calling Service Schedule (Effective from 21/03/2022)
- Zoom Collaboration Service Schedule (Effective from 30/06/2020)
Colocation and Cloud
- Business Continuity Service Schedule (Effective from 25/02/2016)
- Cloud Service Schedule (Effective from 10/05/2021)
- Colocation Service Schedule (Effective from 12/09/2024)
- Google Cloud Products Service Schedule (Effective from 02/12/2019)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 20/12/2023)
- Vocus Next DC Colocation & Axon Service Schedule (Effective from 30/10/2020)
- Vocus Metronode Data Centres Service Schedule (Effective from 21/08/2017)
Partners
- Channel Partner Terms and Conditions (Effective from 11/10/2019)
Satellite
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 02/10/2024)
Wholesale
- API Gateway Service Schedule (Effective from 15/04/2024)
- Ethernet & ENNI Service Schedule (Wholesale Only) (Effective from 14/07/2021)
- Wholesale DSL Service Schedule (Effective from 02/08/2018)
- Wholesale Optus Mobile Services Service Schedule (STC version) (Effective from 10/09/2020)
- Wholesale Optus Mobile Services Service Schedule (MSA version) (Effective from 10/09/2020)
- Vocus Wholesaler IPND Obligations
Archived terms and conditions
These are the archived versions of Vocus' legal documentation.
Direct customers
- Standard Terms and Conditions (Effective from 13/06/2023)
- Standard Terms and Conditions (Effective from 27/02/2023)
- Standard Terms and Conditions (Effective from 22/10/2018)
- Standard Terms and Conditions (Effective from 27/08/2018)
- Standard Terms and Conditions (Effective from 11/07/2017)
- Standard Terms and Conditions (Effective from 26/04/2016)
- Standard Terms and Conditions (Effective from 25/02/2016)
- Standard Terms and Conditions (Effective from 01/06/2015)
Vocus
- Access Service Schedule (Effective from 13/05/2024)
- Access Service Schedule (Effective from 5/12/2023)
- Access Service Schedule (Effective from 24/11/2020)
- Service Level Agreement (Effective from 14/06/2023)
- Service Level Agreement (Effective from 05/04/2023)
- Service Level Agreement (Effective from 01/06/2021)
- Service Level Agreement (Effective from 07/10/2020)
- Service Level Agreement (Effective from 15/07/2020)
- Service Level Agreement (Effective from 17/10/2019)
- Service Level Agreement (Effective from 21/02/2019)
- Service Level Agreement (Effective from 27/04/2018)
- Service Level Agreement (Effective from 15/03/2018)
- Service Level Agreement (Effective from 06/10/2017)
- Service Level Agreement (Effective from 26/05/2017)
- Service Level Agreement (Effective from 03/08/2016)
- Service Level Agreement (Effective from 26/04/2016)
- Service Level Agreement (Effective from 25/02/2016)
- Supplier Agreement for Goods and Services (Effective from 02/01/2017)
- Supplier Agreement for Goods and Services (Effective from 12/01/2018)
- Supplier Agreement for Goods and Services (Effective from 30/06/2016)
- Supplier Agreement for Goods and Services (Effective from 18/03/2016)
- Vocus Schedule of Fees and Changes (Effective from 02/07/2018 until 01/11/2018)
Connectivity
- Dark Fibre Service Schedule (Effective from 26/04/2016)
- Dark Fibre Service Schedule (Effective from 25/02/2016)
- Dark Fibre Service Schedule (Effective from 13/02/2105)
- Ethernet Service Schedule (Effective from 23/11/2020)
- Ethernet Service Schedule
(Effective from 11/10/2018)
- Ethernet Service Schedule (Effective from 19/06/2018)
- Ethernet Service Schedule (Effective from 25/02/2016)
- Ethernet Service Schedule (Effective from 06/11/2015)
- Ethernet Multipoint Service Schedule (Effective until 26/04/2016)
- Internet and IP Transit Service Schedule (Effective from 24/11/2020)
- Internet and IP Transit Service Schedule (Effective from 22/07/2020)
- Internet and IP Transit Service Schedule (Effective from 31/10/2019)
- Internet and IP Transit Service Schedule (Effective from 07/04/2019)
- Internet and IP Transit Service Schedule (Effective from 11/10/2018)
- Internet and IP Transit Service Schedule (Effective from 19/06/2018)
- Internet and IP Transit Service Schedule (Effective from 17/03/2017)
- Internet and IP Transit Service Schedule (Effective from 26/04/2016)
- Internet and IP Transit Service Schedule (Effective from 25/02/2016)
- Internet and IP Transit Service Schedule (Effective from 22/05/2015)
- IP WAN Service Schedule (Effective from 24/10/2024)
- IP WAN Service Schedule (Effective from 24/11/2020)
- IP WAN Service Schedule (Effective from 11/10/2018)
- IP WAN Service Schedule (Effective from 19/06/2018)
- IP WAN Service Schedule (Effective from 25/02/2016)
- IP WAN Service Schedule (Effective from 03/11/2015)
- IP WAN Service Schedule (Effective from 07/08/2015)
- IP WAN Service Schedule (Effective from 11/02/2015)
- NBN Access Service Schedule (Effective from 12/10/2018)
- NBN Connect Service Schedule (Effective from 24/10/2018)
- NBN Connect Service Schedule (Effective from 20/07/2018)
- NBN Connect Service Schedule (Effective from 22/03/2017)
- NBN Connect Service Schedule (Effective from 26/04/2016)
- Private Wireless Networks Service Schedule (Effective from 9/11/2023)
- SIP, IP WAN and Ethernet Multipoint Service Level Agreement (Effective until 26/04/2016)
- Wavelength Service Schedule (Effective from 01/02/2017)
- Wavelength Service Schedule (Effective from 27/04/2018)
Collaboration
- ISDN and PSTN Schedule of Fees and Charges (Effective from 28/09/2017)
- ISDN & PSTN Lines (previously known as Fixed Line Voice) Service Schedule (Effective from 26/05/2017)
- SIP Trunk Service Schedule (Effective from 08/12/2015)
- SIP Trunk Service Schedule (Effective from 23/07/2015)
- SIP Voice Connect Service Schedule (Effective from 15/03/2018)
- Unified Communications Service Schedule – Australia Direct only (Effective from 22/11/2022)
- Unified Communications Service Schedule – Australia Direct only (Effective from 19/06/2018)
- Unified Comms (Direct) Service Schedule (Effective from 15/03/2018)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 06/04/2021)
- Unified Comms (Wholesale) Service Schedule (Effective from 01/08/2019)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 27/02/2019)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 14/12/2018)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 19/06/2018)
- Unified Comms (Wholesale) Service Schedule (Effective from 15/03/2018)
- Unified Comms Service Schedule - Australia (Effective from 26/05/2017)
- Unified Comms Service Schedule (Effective from 26/04/2016)
- Unified Comms Service Schedule (Effective from 25/02/2015)
- Zoom Collaboration Service Schedule (Effective from 02/04/2020)
Colocation and Cloud
- Business Continuity Service Schedule (Effective from 23/07/2015)
- Cloud Service Schedule (Effective from 06/07/2017)
- Cloud Service Schedule (Effective from 26/04/2016)
- Cloud Service Schedule (Effective from 25/02/2016)
- Colocation Service Schedule (Effective from 25/02/2016)
- Colocation Service Schedule (Effective from 06/11/2015)
- IaaS Service Schedule (Effective from 24/02/2016)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 9/11/2023)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 21/06/2023)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 13/6/2023)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 27/02/2023)
Partners
- Business Partner Terms and Conditions (Effective from 18/06/2018)
- Business Partner Terms and Conditions (Effective from 07/11/2016)
- Channel Partner Terms and Conditions (Effective from 28/03/2019)
Satellite
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 09/05/2024)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 20/12/2023)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 09/08/2023)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 14/06/2023)
- Vocus Internet & Vocus Satellite – Starlink Service Schedule (Effective 4 April 2023)
- Vocus Internet & Vocus Satellite – Starlink Service Schedule (Effective 23 February 2023)
Wholesale
- Standard Terms and Conditions (Effective from 6/6/2022)
- Wholesale Voice Service Schedule (Effective from 26/05/2017 until 02/07/2018)
- Wholesale Voice Service Schedule (Effective from 01/06/2016)
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