Final update 11 March 2025, 10:15 AEDT

Our sites in the affected areas have now returned to mains power and are operating normally.

This event is now closed.

Updated 10 March 2025, 11:00 AEDT

NBN services in Nerang, Qld were restored overnight.

Prolonged power outages and sustained heavy rain in the region remain a significant concern and we continue to monitor the conditions closely to anticipate and respond to any impacts on our network.

Updated 9 March 2025, 20:10 AEDT

Some NBN services in Nerang, Queensland are affected due to impacts of ex-Tropical Cyclone Alfred.

Please refer to the Vocus current outages page for the latest updates.

Updated 8 March 2025, 12:00 AEDT

We continue to monitor ex-Tropical Cyclone Alfred and we worked overnight to reinforce emergency power at one of our facilities in the Byron Shire because of power outages in the area. We also have additional emergency power generators and fuel in Toowoomba and Coffs Harbour ready to deploy if needed.

No Vocus enterprise, government and wholesale services are affected at this stage. However, it is possible the significant rainfall and sustained high winds expected in the coming days may still pose a threat to our assets.

Updated 7 March 2025, 17:00 AEDT

As a critical infrastructure provider, we are closely monitoring the progress of Tropical Cyclone Alfred in Southeast Queensland and Northern New South Wales. We are also working closely with the National Emergency Management Agency, Emergency Service Organisations and other critical infrastructure operators in preparation of any impacts to our network.

We anticipate significant power disruptions and flooding with the potential to affect services and have taken several steps to safeguard our network and people.

A network embargo is in place on all works from the Sunshine Coast in Queensland to Kempsey in New South Wales, including both intercapital routes between Sydney and Brisbane.

We have also confirmed response plans with our Queensland and NSW teams who are on standby to respond as soon as it’s safe to do so, deployed backup generators to selected sites, and we have an emergency Controlled Environment Vault (CEV) on standby to be shipped as needed.

Our priority is always to preserve the safety of our team and protect our assets. As the situation unfolds, we will monitor conditions and respond as needed to ensure you stay connected.

Vocus outage updates

Public information on impacts to the Vocus network will be updated on the Vocus current outages page.

We will also share regular updates with our customers via our change management processes.